Added 4 weeks ago

REF: 024/2022: Service Desk Analyst Technician

LocationSfax, Sfax, Tunisia PP Adecco

Job typeSpecialist

Date2022-09-01

CategoryIT and Telecommunications




REF: 024/2022: Service Desk Analyst Technician


Adecco is hiring for a client in the Oil and Gas industry:
REF: 024/2022
IT Service Desk Analyst Technician
please send us your CV, diploma and work certificates and by e-mail: Fatma.Marzouki@adeccotunisie.com
Department:    IT Operations
Location: Sfax
Dimensions:    All Company Locations
Principal Responsibilities are to :
•   Act as front request receiver - Respond to service desk phone calls and monitor helpdesk mailbox.
•    Log all received requests/incident in the Help Desk Tracking Ticketing System.
•    Evaluate the criticality and treat all received request/incident in timely manner by assigning to the appropriate support member. 
•    Provide general assistance to IT department personnel as directed by the line manager
•    Assist with requests for IT technical and user support.
•    Assistance with the day-to-day operation and administration of IT support.
•    Follow-up of the progress of Severity 1 and escalated incidents and service requests.
•    Adhering to ITIL processes, standard operating procedures, SLA , KPI as well as ensuring compliance with information security policies and standards
•    Deal with day-to-day issues and troubleshoot problems, which can require working out of standard business hours.
Qualifications, Job knowledge, skill and experience
    Educational Qualifications & experience

•    Minimum Licence degree (diplome de licence) in computer science
•    Minimum 3 years experience as Service desk analyst in a related field.
•    Good understanding of ITIL V3/V4 lifecycles and processes.
•    Basic understanding of computer technology in a business environment.
•    Effective computer skills; Microsoft Office Software, and other Company and discipline specific software applications.
•    Good verbal and written communication skills.
•    Good organisational and problem-solving skills.
•    Customer focused and reliable.
•    Good interpersonal and communication skills (both written and oral): Ability to explain devices and systems usability for non-technical users.
•    Proven Customer Management skills
•    Understands priorities of the business and able to maintain a professional level of service in high-pressure environment.
•    Mustering the IT ticketing process and systems.
•    Full understanding of the IT organisation including role and responsibility of each member, team.
•    Ability to evaluate criticality/urgency and assign priority while raising tickets and incidents.   
•    Oil & Gas business understanding: ability to give the appropriate level of severity for assigned incident.
•    Ability to learn and understand quickly new technologies.
•    Enjoy working as a team member as well as independently.
•    Ability to work under pressure and to adjust the frame of thinking and quickly change priorities without getting flustered.
Closing date for application : 11/09/2022
Apply now! adecco/job.cancel

Reference number AD a0W4I00000XNgXWUA1

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