Added 11 months ago

Technical Solutions Representative (English/Spanish speaker)

LocationTunis, Tunis, Tunisia PP Adecco

Job typeSpecialist

Date2023-07-11

CategoryIT and Telecommunications




Technical Solutions Representative (English/Spanish speaker)


Adecco is recruiting for one of its clients, an international leader in the IT sector, a “PC Technical Solutions Representative”.


 


 


You will be the right candidate if you have :


 


- High school education or equivalent.


 


- Typically requires 3- 5 years’ general experience, or equivalent combination of Experience.


 


- Superior skills both written and verbal communication in English (able to handle UK/US calls)


 


- Superior skills both written and verbal communication in Spanish


 


- Computer knowledge


 


- Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.


 


- Computer proficiency with applicable software and applications (for example Microsoft Office, CAD, Adobe Suite, programming)


 


- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line for example, Proliant related storage.


 


- Collaborates with CC and SCE peers on resolving issues.


 


- Knowledge and experience on using Knowledge Management systems.


Your responsibilities:


 


- Working independently while using standard protocol when needed to respond to customer issues.


 


- Focus on description of the process successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems)


 


- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).


 


- Proactively assist customers to avoid or reduce problem occurrence.


 


- Participates in projects for process or quality improvements.


 


- May act as a mentor to lower level employee working on similar hardware and software.

Apply now! adecco/job.cancel

Reference number AD a0W4I00000YOWasUAH

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