Technical Solutions Representative (English/Spanish speaker)

Adecco is recruiting for one of its clients, an international leader in the IT sector, a “PC Technical Solutions Representative”

You will be the right candidate if you have :

- High school education or equivalent.

- Typically requires 3- 5 years’ general experience, or equivalent combination of Experience.

- Superior skills both written and verbal communication in English (able to handle UK/US calls)

- Superior skills both written and verbal communication in Spanish

- Computer knowledge

- Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.

- Computer proficiency with applicable software and applications (for example Microsoft Office, CAD, Adobe Suite, programming)

- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line for example, Proliant related storage.

- Collaborates with CC and SCE peers on resolving issues.

- Knowledge and experience on using Knowledge Management systems.

Your responsibilities:

- Working independently while using standard protocol when needed to respond to customer issues.

- Focus on description of the process successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems)

- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).

- Proactively assist customers to avoid or reduce problem occurrence.

- Participates in projects for process or quality improvements.

- May act as a mentor to lower level employee working on similar hardware and software.