Solutions Representative/ German/ English speaker

Adecco is recruiting for one of its clients, an international leader in the IT sector, a “ Solutions Representative/ German/ English speaker”

You will be the right candidate if you have :

- High school education or equivalent.

- TNo required Experience.

- Superior skills both written and verbal communication in English (able to handle UK/US calls)

- Superior skills both written and verbal communication in German

- Computer knowledge

- Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.

Your responsibilities:

- Working independently while using standard protocol when needed to respond to customer issues.

- Focus on description of the process successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems)

- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).

- Proactively assist customers to avoid or reduce problem occurrence.

- Participates in projects for process or quality improvements.

- May act as a mentor to lower level employee working on similar hardware and software.